SHIPPING INFO

PLEASE CAREFULLY FOLLOW OUR SIZE GUIDE - NOTE THAT OUR RETURNS POLICY IS DIFFERENT FROM THE NORMAL CQP WEBSITE

SHIPPING & RETURNS

For the CQP ARCHIVE website our shipping terms differ from sales on C-QP.COM due to the significant discounts offered. CQP will thus add the cost for shipping and handling to all orders. Your goods will be shipped within 2 business days and will thereafter take 2-4 days to reach their destination.
Brexit: Shipments to the UK are delivered by DDP (Delivered Duty Paid). VAT, customs and duties will be paid by CQP to ensure a smooth experience with no extra fees or paperwork for UK Customers.
The shipping cost per region looks as follows:
SWEDEN: €13
EUROPE: €15
US & CANADA: €25
Rest of World: €30

SAMPLES - NO RETURNS
All sales of samples are FINAL. This implies we do not accept returns or exchanges of products labelled as “Samples”. If products have small defects, these will be described in the “Product description”. In case CQP has erroneously shipped the wrong product, CQP will accept an exchange of the product as well as cover costs for such exchange. For support, please email shop@c-qp.com.

ARCHIVE PRODUCTS - EXCHANGES ONLY
Archive Products are outgoing collections. For these we do accept exchanges. Returns are paid for by the customer. CQP will cover shipping for the new product.

WE KINDLY ASK YOU TO CAREFULLY FOLLOW OUR SIZE GUIDE TO ENSURE THE CORRECT SIZE IS SHIPPED.

PRICING POLICY

Prices are displayed in EUR for all countries. Sales tax of 25% is included in all prices inside the EU. The price of a product displayed on the site at the time the order is accepted and will be honoured, except in cases of error. CQP will in such case notify you using stated contact details.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. CQP ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

UNCLAIMED PACKAGES

If a package is unclaimed and returned to us we will charge you for the cost of the return delivery. If a customer has more than 2 unclaimed packages they will be barred from shopping at CQPARCHIVE.com.

PAYMENT METHODS

If you choose to pay with a credit card there will be no extra charges except the potential fee for delivery. We accept payments with VISA, MasterCard, American Express, Maestro, PayPal, Shop Pay, Apple Pay and Google Pay. The order amount will be held on your card once your order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from our warehouse. If the issuer of your payment card refuses to authorize payment to CQP, we will not be liable for any delay or non-delivery.

Your card payment is securely handled using the latest security technology available. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Your card details are not available for anyone from our staff.

SIZE GUIDE

We strongly recommend you use our size guide, to ensure you are satisfied with your purchase and can avoid returns. We have measured the length and width of the inner soles of our sneakers, and recommend you compare these measures to the inner sole of a similar shoe you already own, or a shoe with a removable inner sole. It is worth an extra few minutes. Note that CQP’s sneakers have a narrow fit compared to more utilitarian sneakers. Also note that our sneakers are made of natural materials that tend to stretch slightly over time – and a shoe that feels slightly tight the first time you use it will likely fit perfectly after being worn a few times.

HOW TO MAKE A EXCHANGE

In order to make an exchange, please email shop@c-qp.com for instructions and to make sure we put aside the the product you wish to exchange for.